Technical Support Representative

What You Will Do

• Work with the Development teams to design and support our security products and platforms.
• Provide guidelines and best practices for DevOps, Continuous Delivery, Automation and Software delivery best practices within our development teams.
• Rolling out major changes and provide Tier 2/3 support during maintenance windows.
• Support a SaaS service which may require irregular work hours at times and on call support during North American business hours. Document day-to-day activities in our ticketing system
• Perform capacity planning and operational activities as we grow for our key infrastructure services.
• Mentor Associate and Jr Engineers.

What You Will Bring To Forescout

• 6+ years of hands on experience with deploying and integrating complex systems with a variety of operating system environments
• 4+ years of experience with a leading cloud vendor (Azure,Google Cloud Platform or Amazon AWS).
• Advanced scripting experience required (e.g. bash & python)
• Must be comfortable and capable with Kubernetes and kubectl to deploy, manage and troubleshoot workloads.
• Familiarity with DevOps tooling for development and deployment (e.g. Docker, Jenkins, helm, terraform).
• In depth experience with running production workloads. (e.g. Monitoring, capacity planning, new service deployments, pod debugging).
• Strong written and verbal communication skills.
• Strong skills working with remote teams in different timezones.
• Excellent and proven analytic and troubleshooting skills for problems that span multiple domains (applications, network, system)

Education Qualification

• Undergraduate degree in Computer Science, Computer Engineering or equivalent. An Advanced degree is a plus