Senior SaaS Operations Engineer

Fastly is searching for a Senior SaaS Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.

You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large SaaS environment and can scale along with the company. You're also curious about how AI is changing IT operations and want to help bring tools like Claude, ChatGPT, and Gemini to our employees safely and effectively.

If you enjoy problem-solving and a strong sense of ownership, this position may be for you!

What You'll Do:

• Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
• Proactively identify and mitigate system vulnerabilities and performance bottlenecks
• Lead and mentor a team of engineers, providing technical guidance and support
• Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
• Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management
• Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
• Build AI-assisted automations that reduce manual IT work and improve the employee experience
• Research and recommend new technologies, including emerging AI tools
• Maintain documentation for systems and processes, including AI usage guidelines
• Provide expert-level troubleshooting for critical system issues and help shape engineering best practices

What We're Looking For:

• 10+ years in IT support roles, including 5+ years in a senior or lead engineering position
• Deep understanding of system architecture, design patterns, and best practices
• Proven ability to lead and mentor engineering teams
• Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta
• Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls
• Experience with automation and scripting for system administration
• Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
• Ability to align technology with business objectives and make data-driven recommendations

Nice to Have:

• Infrastructure-as-code experience (e.g., Terraform, Ansible)
• Experience building with Claude, OpenAI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
• Experience establishing AI governance practices, such as connector reviews or acceptable-use policies
• Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect)

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) and Travel Requirements:

This position is open to the following preferred office locations:

• San Francisco, CA
• New York, NY
• Denver, CO
• Remote, US

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

Salary:

The estimated salary range for this position is $132,060.00 to $186,444.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day.
• We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. We love employees for who they are and what they are passionate about.

We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.