Salesforce Consultant

Summary of Duties

ETG Digital is seeking a Software Developer with expertise in Salesforce Platform and enterprise applications. The ideal candidate will have broad expertise with multiple Salesforce solutions and experience in related capabilities and GTM (go-to-market) commercial platforms. Responsibilities include analyzing project objectives, designing and building custom solutions, creating custom workflows, and troubleshooting errors.

Essential Job Functions

• Solve complex business problems through appropriate combinations of configuration, custom coding (Apex, JavaScript) and integrations.
• Utilizes Salesforce programming, including Visualforce pages, Lightning pages, and Lightning Web Components.
• Develops Apex classes and triggers, Visualforce pages, and other components based on requirements.
• Uses Salesforce automation tools such as Flows, Process Builder, Workflows, and Einstein Orchestrator.
• Uses Salesforce APIs to integrate with other organizational systems including collaboration with Enterprise IT for custom Boomi integrations.
• Integrates business applications connected through Managed Packages.
• Collaborate with technical teams to ensure downstream alignment for fulfillment, accounting and enterprise reporting.
• Collaborate with IT leadership and business partners to ensure development is fit-for-purpose.
• Adheres to Salesforce best practices, maintains code documentation, and writes/maintains test classes for all custom development.
• Uses DevOps tools such as Copado and Azure ADO.
• Resolves complex technical support issues for internal users by understanding requests, triaging solutions, and independently solving problems.
• Remains current with Salesforce technologies and best practices.

Marginal Duties

• Performs other duties as assigned.

Knowledge of

• Managing Salesforce data, including SOQL or SQL, and at least six months of experience with the Salesforce APEX Data Loader.
• CPQ, RCA/RCB, Service Cloud, Experience Cloud, Apex, Visualforce, Lightning Web Components, and Force.com tools and applications.
• Lightning Components using the Lightning Design System framework, Apex, Apex Data Loader, and declarative platform tools (Process Builder, Visual Workflow, Lightning App Builder, etc.).
• Experience with emerging SFDC capabilities strongly preferred, especially Agentforce and Slack.
• Boomi and Salesforce integration preferred.
• Experience with other enterprise-class GTM platforms strongly preferred including (but not limited to) Eloqua, Aviso, Gainsight and Gong.

Skills and Abilities

• Ability to communicate ideas in both technical and user-friendly language, including with key business stakeholders and executives.
• Highly self-motivated and detail-oriented.
• Strong analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.

Education

Bachelor's degree in computer science or a related field.

Experience

Four years of related experience, including a minimum of two years of experience with customization on the Salesforce Lightning platform. Equivalent work-related experience resulting in acceptable proficiency levels may substitute for the required education and experience.

Licenses and Certifications (Preferred)

• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification
• Salesforce Lightning Component Framework Specialist
• Salesforce Lightning Experience Specialist