Carrier Relations Manager

Duties/Responsibilities:

• Own end-to-end relationships with insurance carriers and MGAs across HO4 renters, master policy, and device insurance lines
• Source, evaluate, and onboard new carrier partners based on appetite, pricing competitiveness, and geographic coverage needs
• Negotiate contract terms, commission schedules, and binding authority agreements with carrier and wholesale partners
• Monitor loss ratios, retention, complaint ratios, and other book performance metrics; proactively flag and address issues before they threaten an appointment
• Serve as the primary escalation point for carrier-side service, claims, or underwriting issues that require agency-level intervention
• Partner with Compliance/Legal to manage state licensing, appointments, and admitted/non-admitted carrier requirements as the agency expands into new states
• Coordinate with Product and Engineering on carrier system integrations, including rating updates, policy data feeds, and API connections
• Track and report on carrier performance, commission accruals, and program health to leadership on a regular cadence
• Stay current on personal lines market trends, carrier appetite shifts, and regulatory changes affecting renters, master policy, and device insurance
• Represent Entrata at carrier and industry meetings, conferences, and renewal negotiations

Essential Functions:

• Establish, grow, and optimize strategic partnerships with insurance carriers and managing general agents.
• Evaluate complex financial and operational risk data, including loss and retention ratios, to guide course of action.
• Manage cross-functional alignments with technical, product, and legal units to implement carrier integrations.
• Act as an internal resource and expert on personal lines insurance market changes and regulatory updates.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment