Account Manager | Central Region

Duties/Responsibilities:

• Build and maintain strong, long-term relationships with key stakeholders within assigned accounts.
• Develop account plans outlining strategies for growth, retention, and upsell opportunities.
• Collaborate with internal teams, including Sales, Implementation, and Support, to deliver high-quality client experiences.
• Understand client business objectives, challenges, and operations to effectively position Entrata solutions.
• Provide consultative guidance to clients on best practices, industry trends, and product utilization.
• Identify and pursue opportunities for account expansion and revenue growth.
• Communicate product updates, new features, and relevant developments to client stakeholders.
• Analyze account data to identify trends, performance gaps, and improvement opportunities.

Essential Functions:

• Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention.
• Develop and execute account strategies that drive growth and align with company goals.
• Collaborate with internal teams to ensure successful delivery of products and services.
• Apply sound judgment and problem-solving skills to resolve complex client issues.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications/Skills:

• Demonstrated ability to manage and grow multiple client accounts effectively.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences.
• Proficiency in managing client relationships and influencing outcomes in a cross-functional environment.
• Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms.

AI & Operational Fluency:

• **AI Integration: **Utilize company-approved GenAI tools to accelerate high-value deliverables.
• **Strategic Oversight: **Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• **Data Governance: **Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• **Prompt Competency: **Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.