Associate Review Manager - India
Gurugram, India · Full-time
- Posted 1mo ago
- From DISCO’s careers page
- Location
- Gurugram, India
- Type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Department
- Customer Service
Opens the listing on csdisco.com
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About the role
Your Impact
Associate Review Managers work side-by-side with clients and our team of attorneys to leverage DISCO AI for the purpose of document review. They provide insight and perspective to improve client outcomes and increase the speed and quality of their eDiscovery experience. They create the optimal alignment of features and workflows within the context of case-specific constraints, including leveraging well-established best practices, to drive exceptional outcomes.
What You'll Do
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**Project Management: **Acts as the point of contact for clients during DISCO Managed Review projects. Manages teams of reviewers and provides necessary feedback and guidance to ensure speed and accuracy. Manages fast-moving and complex projects. Adapts work schedule to support global client engagements in various time zones (primarily in the USA and UK).
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**Review Process Design and Quality Control: **Implements review workflows, including QC workflows, based on the needs of individual review projects. Optimizes and tailors managed review workflows based on project need. Designs review and quality control workflows and carries out some QC responsibilities. Implements custom workflows in conjunction with our AI lab to reduce client costs and enhance speed-to-evidence for clients.
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**Training and Development: **Guides the team and mentors new Team Leads, QC personnel, and first-line reviewers. Fosters a strong, inclusive team environment and culture, where questions are encouraged and diversity is celebrated.
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**Documentation and Reporting: **Creates and refines DISCO standard documentation, including review protocols, status reports, training guides and review workflows. Reports on key project metrics to the broader Review team. Actively tracks and suggests improvements on operational parameters (including cost, efficiency, and quality metrics).
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**Client Interaction and Feedback Integration: **Works closely with clients to understand how cutting-edge tech is applied to document review to achieve exceptional review results. Collaborates closely with product and engineering teams by providing feedback and feature requests. Showcases excellent written and verbal communication skills.
Who You Are
- 5+ years of document review management experience at an eDiscovery / managed review or alternative legal services provider, in-house e-discovery review function, or consulting firm
- Strong understanding of AI capabilities and applications
- Skilled at the use of at least one industry-leading review platform, like DISCO, Relativity, Everlaw, Axcelerate, etc.
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical and dental insurance
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
Skills they ask for
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About DISCO
AI-powered eDiscovery for legal teamsDISCO provides cloud-based legal software and services for eDiscovery, litigation hold, and related legal case workflows.
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In your inbox every Wednesday and SaturdayPersonalised suggestions from verified career pages, matched to your role, location, level and skills.