Senior IT Operations Engineer

ABOUT DIGITAL.AI

Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world.

OUR SPACE AND OUR AUDIENCE

We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries as innovators in digitization across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:

• Over 50% of Fortune 100 companies
• 8 of 10 top banks
• 5 of 10 largest gaming companies
• 5 of 10 global airlines
• Over 50 worldwide government entities

POSITION OVERVIEW

We are looking for an IT Operations Engineer with about three years of hands-on experience to manage the Apple and Windows fleet that our global workforce depends on. You will run Microsoft 365 and endpoint management day to day, handle device purchasing across regions, and support colleagues in many time zones.

RESPONSIBILITIES

• Monitor and maintain the health, performance, and availability of production systems and services
• Troubleshoot and help resolve technical issues related to infrastructure, networks, and applications
• Support office/IT equipment management, including purchasing, installations, and software updates
• Assist in maintaining performance standards (SLAs) and metrics reporting to support data-driven decisions
• Own day-to-day support for macOS, Windows, and mobile endpoints, from triage through resolution
• Administer Office 365 and Azure, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID (Azure AD) identities, licensing, and account lifecycle
• Build, deploy, and maintain device policies and app packages in Microsoft Intune
• Manage Apple devices through Iru, covering enrollment, configuration profiles, patching, and compliance
• Run device procurement for both global and local purchases, including vendor coordination, specifications, staging, and asset tracking
• Provide support to colleagues across regions and time zones, with clear communication and follow-through
• Work in night shift coverage for global support, independently resolving issues that arise from U.S. based employees during their standard working hours
• Troubleshoot basic networking issues such as DNS, DHCP, VPN, Wi-Fi, and Firewall
• Support Linux systems, Windows systems and Windows Server components at a basic level, including user, group, and service administration
• Document procedures, keep the knowledge base current, and help improve the onboarding and offboarding process

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience

PREFERRED QUALIFICATIONS

• Relevant certifications such as ITIL Foundation, CCNA, AWS, or MCSE
• Basic Linux administration skills
• Experience with global or multi-region device procurement
• Experience supporting a distributed workforce across several countries
• Scripting for automation, such as PowerShell or shell
• Experience in a remote IT environment and supporting distributed team members in the U.S.

SKILLS AT A GLANCE

Microsoft 365, Office 365, Azure, Intune, Iru, macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

WHAT WE OFFER

• Flexible working hours and an informal work environment, on-site or remote
• Paid Time Off (PTO) program plus recognized holidays
• Unlimited access to continuous learning and professional development with TalentLMS
• Mentorship and dedicated learning time
• Team building and other unifying events
• Opportunity to work with a diverse, globally distributed team

WHY DIGITAL.AI?

At Digital.ai, we're more than just a software company. We're a team of innovators, thinkers, and problem-solvers. Joining our organization means being part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You'll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development.

EQUAL EMPLOYMENT OPPORTUNITY

Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT

Please note that Digital.ai does not use third-party recruiters. In an effort to protect you against possible impersonation, please verify the sender's email address, and if you are contacted by an unfamiliar or third party requesting personal or financial information on Digital.ai's behalf, please reach out directly to Digital.ai to confirm.