Project Manager & Resource Coordinator

About Digital.ai

Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world.

Our space and our audience:

We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy. We currently serve:

• Over 50% of Fortune 100 companies
• 8 of 10 top banks
• 5 of 10 largest gaming companies
• 5 of 10 global airlines
• Over 50 worldwide government entities

About the Role:

The Project Manager - Professional Services & Resource Management role at Digital.ai is responsible for planning and implementing multiple, consecutive high-touch customer engagements for large enterprise organizations while coordinating resource capacity and assignments across the Professional Services portfolio. You will collaborate with Digital.ai consultants and partner organizations to provide customers with a comprehensive services experience inclusive of consulting, technical implementation, and educational services. Additionally, you will partner with internal teams (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals and ensure the right resources are aligned to customer and business priorities.

Responsibilities:

• Oversee and coordinate the implementation of Digital.ai Products and Solutions in customer environments. This typically involves coordinating with various teams in Digital.ai, partners, and at customer organizations.
• Develop and maintain project plans, schedules, budgets, and resource allocation to deliver the agreed upon project scope, goals, and deliverables.
• Proactively identify and handle project risks and issues and implement contingency plans as needed.
• Accountable for ensuring the delivery of the customers' business objectives and project deliverables. This includes understanding how the project's technical implementation impacts the customer's overarching strategic goals.
• Build strong relationships with project sponsors and team members and maintain these relationships through executing project governance practices including regular status updates.
• Ensure that all projects adhere to established best practices and are delivered on time, within scope, and within budget.
• Establish and maintain relationships with key tactical leaders and business implementation leads.
• Contribute to providing direction and guidance for process improvements and internal policies.
• Represent the organization to external customers and clients.
• Coordinate resource assignments across customer engagements, balancing project demand with consultant skills, availability, location, and delivery priorities.
• Maintain visibility into resource capacity, utilization, and upcoming demand; identify staffing gaps, over-allocation, and scheduling conflicts and partner with Services leadership to resolve them.
• Manage staffing requests and assignment changes, including planned start and end dates, and ensure resource and project information is accurate and current in services management systems.
• Partner with Project Managers, Practice Leads, and Services leadership to support resource forecasting and optimize deployment of internal and partner resources.
• Ability to work a schedule that includes daily overlap with US Eastern Time, with availability required from at least 8:00-9:00 AM ET each business day.

What you Bring:

• 5+ years of experience in project management, resource coordination, professional services operations, and supporting software implementation projects.
• Solid understanding of PM principles, such as those promoted by the Project Management Institute, including demonstrated experience with a standard PM Tool Kit such as scheduling, budget control, and risk management.
• Experience with resource planning, scheduling, capacity management, and utilization tracking across multiple concurrent engagements. Experience with Kantata is a plus.
• Strong organizational and analytical skills with the ability to balance competing priorities and make practical staffing recommendations.
• Bachelor's degree or higher in an engineering, science, or business subject area.
• Exemplary verbal and written communication skills required.
• PMP certification preferred.
• Resilience to a dynamic, changing environment where priorities change rapidly and willingness to respond quickly to customer and leadership needs.
• Proactive personality, ready to step in and find solutions to project issues and escalations.

What We Offer:

• Flexible working hours and an informal work environment, on-site or remote
• Paid Time Off (PTO) program plus recognized holidays
• Unlimited access to continuous learning and professional development with TalentLMS
• Mentorship and dedicated learning time
• Team building and other unifying events
• Opportunity to work with a diverse, globally distributed team

Why Digital.ai?

At Digital.ai, we're more than just a software company. We're a team of innovators, thinkers, and problem-solvers. By joining our sales organization, you'll be part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You'll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development.

If you're ready to take your sales career to the next level and make a real impact with a leading tech company, we want to hear from you.

Equal Employment Opportunity

Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

Fraud Prevention Alert

Please note that Digital.ai does not use third-party recruiters. To protect you against possible impersonation, please verify the sender's email address. If you are contacted by an unfamiliar or third party requesting personal or financial information on Digital.ai's behalf, please reach out directly to Digital.ai to confirm.