AI Transformation Engineer
Bengaluru, India · Full-time
- Posted 1mo ago
- From Dialpad’s careers page
- Location
- Bengaluru, India
- Type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Department
- Data and Analytics
Opens the listing on job-boards.greenhouse.io
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About the role
Your role
As an AI Engineer, the selected candidate will build and ship AI-powered tools alongside a small, technically focused team. This is a hands-on engineering role: the candidate will write Python, work with LLMs and agent frameworks, integrate APIs, and help deploy systems that real business teams depend on. Guidance will be provided by senior engineers and the AI Engineering Manager, and the successful candidate is expected to grow quickly — both in AI engineering depth and in the ability to take on problems with increasing independence over time. This role is based in India and reports to the AI Engineering Manager. The candidate must be available for overlap with the core team during morning IST hours to support collaboration and code reviews across time zones.
What you’ll do
- Design, build, and maintain production-grade AI systems, including multi-agent workflows, RAG applications, workflow automation, and LLM-powered services.
- Lead the technical implementation of complex AI initiatives from discovery through deployment.
- Architect scalable backend services, APIs, evaluation pipelines, and retrieval systems.
- Improve reliability, observability, and performance of production AI applications.
- Define engineering standards, reusable components, and best practices for AI development.
- Collaborate directly with business stakeholders to understand problems and translate them into scalable AI solutions.
- Evaluate new foundation models, frameworks, and prompting strategies and make recommendations for adoption.
- Build evaluation frameworks and automated testing strategies for LLM-based systems.
- Mentor junior engineers through code reviews, technical guidance, and design discussions.
- Participate in architectural planning, sprint planning, technical reviews, and cross-functional initiatives.
- Drive continuous improvements in engineering processes, documentation, and operational excellence.
Skills they ask for
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About Dialpad
AI-powered customer service and communicationsDialpad offers AI-powered customer service, outbound sales, and business communications products, including autonomous AI agents across voice and digital channels.
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