Production Support Engineer

Role Summary:

Raise is built on this core philosophy, we will bring exceptionally great products, awesome user experience and best-in-class customer service to our users.

We started with our first consumer product, Dhan, an investment and trading platform launched in November 2021. Today, Dhan ranks #8 amongst stock brokers in India and continues to be one of the fastest-growing platforms in the investment and trading ecosystem.

As a Production Support Engineer, you will work closely with engineering/development teams to design, build, and maintain systems. Identify and drive opportunities to improve automation for the company. You will be responsible to investigate the root cause of the issues, educate the developers about the cause and accordingly mitigate and arrive at a workable solution.

Expected Responsibilities:

• You will need to monitor/resolve system errors and disruptions. Also manage document resolution wherever required. Manage incident and liaison with upstream data providers to resolve issues.
• To respond and solve inquiries and operations requested by users. You should document, review, handle resolution steps for support scenarios.
• To prepare and present stability reports and presentations.
• As a part of the production support team, you will need to analyze alert and stability trends and give recommendations to the management.
• To automate the processes with respect to resolution of common problems, routine investigations and user requests with the help of scripts or available programming platforms.
• To collaborate with engineering/development teams and respective stakeholders to design, build, and maintain systems and assist them decide on products to use, schema design, and query tuning.
• To troubleshoot issues across the entire stack, hardware, software, application and network.
• To identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
• To represent the Site Reliability Engineering (SRE) organization in design reviews and operational readiness exercises for new and existing services.

Expected Skills:

• BSc degree in Computer Science or BE along with experience for a consumer internet startup, experience in a business where you witnessed and were involved in product scaling from zero to 1 is great
• 3-5 years of relevant and hands-on work experience with strong database knowledge.
• Hands-on experience with Linux & SQL based database
• Three Tier Support experience with DBs Mongo, Mysql, Postgres, MSSQL
• Familiar with Financial Products like Equity and Fixed Income, securities, different types of risks in an investment bank, and trade flow.
• Strong understanding and knowledge of system design and architecture along with a fine database knowledge.
• Excellent analytical and communication skills.
• Ability to prioritize and willingness to take ownership
• Problem solving mindset and solution enabler

Our People & Culture:

People and culture are the most important aspects of our business. We are a start-up organization focused on fast growth with quality products; hence, the ability to work in a fast-paced environment goes without saying!

Why Join Raise?

We've been recognised as a Great Place to Work for three consecutive years, reflecting the culture we've built and the way we work together. At Raise, you'll experience a flat hierarchy, open conversations, high ownership and a strong bias for action. We value people who bring passion, humility and curiosity to their work, and who care deeply about building great products and creating meaningful customer impact.

About Raise Financial Services:

Raise Financial Services is building technology-led financial products and infrastructure for India's financially aware and digitally savvy consumers. Our ecosystem spans multiple aspects of financial services, with Dhan as our flagship investment and trading platform.

• Build great products.
• Deliver awesome experiences.
• Provide exceptional customer service.

Apply for the Role:

If you are excited about building and scaling one of India's most ambitious consumer fintech ecosystems, we would love to hear from you. Send your resume to: [email protected]

Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.