Inbound Sales Consultant

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• Takes inbound sales calls from small businesses. Identifies sales opportunities through consultative conversations and cross-sells additional business supplies.

• Provides a genuine and engaging customer experience while actively listening to uncover opportunities for stated and unstated needs.

• Expands sales opportunities beyond business essentials by leveraging additional products such as promotional items, print marketing, and other services.

• Meets monthly performance metrics for revenue, customer experience, and time management

• Follows prescribed sales approach to increase average spend and highlight value of products and services offered

• Efficiently multi-tasks and navigates across multiple PC order systems while simultaneously communicating with customers.

• Manage a high volume of customer inquiries daily while maintaining professionalism and accuracy.

• Places high quality accurate orders for callers that represents a premium printing supplier

Preferred Qualifications:

Education: HS/GED

Experience: Strong customer-facing communication skills developed through retail or call center environments.

Critical Knowledge/Skills/Abilities:

• Builds rapport with clients, team members and leadership
• Create Genuine Engagement and Build Rapport with callers
• Strong/Creative Problem Solving Skills
• Connects customers’ needs to meaningful solutions through conversation
• Takes accountability for actions, progress and results
• Demonstrate proficiency in learning and utilizing Salesforce and Microsoft Office 365 applications in a fast-paced environment.