Senior Client Success Manager

What You’ll Do:

DeepIntent is seeking an experienced Senior Client Success Manager to join our Client Success team. This role owns the day-to-day management and strategic growth of client relationships, partnering closely with Sales, Platform Operations, & Analytics and cross-functional teams from early planning through execution and expansion.

As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a critical role in driving revenue retention, upsell, and long-term client success. The Sr Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company. 

Key Responsibilities:

• Own end-to-end management of assigned managed service and/or self-service client accounts
• Serve as the primary point of contact for clients, leading day-to-day communication, optimizations, reporting, and recommendations
• Build strong, trusted client relationships grounded in a deep understanding of client goals, brand strategies, and performance metrics
• Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs
• Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews
• Identify and proactively drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions
• Partner closely with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy
• Educate and enable clients on DeepIntent’s DSP and self-service tools to increase adoption and long-term value
• Regularly assess account health, identifying risks early and taking action to support retention and renewals
• Stay current on digital and programmatic advertising best practices and apply industry knowledge to elevate client strategy

Who You Are:

• 5+ years of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising
• Strong knowledge of the adtech advertising ecosystem, key industry partners and technical market standards including DSPs, SSPs, ad serving, measurement, and brand safety
• Proven ability to independently own and grow senior client relationships
• Strategic mindset with the ability to translate data into actionable insights and recommendations, with experience leading client meetings and QBRs
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities
• Experience working across both managed service and self-service models preferred
• Have a desire to work in a rapidly growing and ever-changing environment
• Proficient with Word, Excel and PowerPoint
• Healthcare or pharmaceutical advertising experience is a plus, but not required