Engagement Lead, Incident Response Partner Services (Remote)

CrowdStrike is a global leader in cybersecurity. We protect the people, processes and technologies that drive modern organizations, and we are proud to work for a mission-driven company leveraging AI to transform the way we work.

About the Role:

CrowdStrike is looking for a highly motivated, self-driven Engagement Lead to oversee forensic investigations performed by CrowdStrike's trusted partners. This Engagement Lead will coordinate directly with CrowdStrike's incident response leadership and the leadership of our partners and customers, representing CrowdStrike and helping deliver high-quality results during high-stakes incident response investigations.

Am I a Partner Services Engagement Lead candidate?

• Have you led teams through complicated incident response investigations?
• Have you managed and built trust with teams of incident responders?
• Are you comfortable communicating technical incident response findings to customer leadership, especially during high-pressure situations?
• Do you keep up with the latest vulnerabilities and breaches?
• Are you self-motivated and looking to rapidly accelerate your skills?
• Do you have an Incident Response or Information Security background that you are not fully utilizing?
• Are you a mentor who can naturally teach colleagues new methods and approaches?
• Do you love working around like-minded, smart people you can learn from daily?

What You'll Do:

• Oversee incident response engagements performed by CrowdStrike's partners
• Assist in the development and tracking of project tasks and client deliverables
• Assist in managing the status of delivery team and client tasks to keep workflow on track
• Help ensure alignment between customers and CrowdStrike partners around investigation scope, objectives, and level of effort
• Support partners in communicating with executives on forensics and malware analysis
• Help train partners on new methods to hunt for bad actors across large sets of data
• Effectively coordinate under the direction of outside counsel
• Coach and mentor partners on advanced host and network-based forensics across Windows, Mac, and Linux platforms
• Help review and provide strategic, applicable, and feasible recommendations to mature the security posture of organizations during and after an incident
• Review written and verbal reports, presentations, recommendations, and findings for key stakeholders, including customer management, regulators, and legal counsel, to ensure alignment with CrowdStrike quality standards
• Supervise current projects and coordinate all team members to keep workflow on track
• Plan internal process improvement initiatives and facilitate execution by cross-functional teams
• Maintain and update templates and internal process documentation

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

• Team leadership experience in a matrixed consulting environment
• Developing and managing relationships in a consulting environment, preferably involving incident response
• Conducting or managing incident response investigations for organizations, including targeted threats such as ransomware, eCrime, and business email compromise (BEC)
• Project management from conception to delivery
• Managing external resources
• Implementing technology projects
• Working independently with minimal supervision
• Self-learning and taking initiative in a fast-paced, quickly changing environment
• Strong communication, interpersonal, organizational, and multi-tasking skills
• Excellent analytical and problem-solving abilities
• Team management and leadership with cross-functional groups across divisions and worldwide
• Documentation management and use of project management tools
• Attention to detail under pressure and time management to meet deadlines
• Liaising with project stakeholders on project details and deliverables
• Identifying and implementing process efficiencies and monitoring the efficacy of updated workflows
• Proactively and independently driving for results in small team environments
• Experience working for consulting organizations
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes

Bonus Points:

• Reviewing technical investigation results for accuracy, consistency, and completeness
• Desire to grow technical and soft skills
• Strong project management skills
• Contributing thought leadership within the incident response industry
• Fostering a positive work environment and attitude
• Ability to travel on short notice, up to 30% of the time

This role may require the candidate to periodically undergo and pass alcohol and/or drug tests during employment.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

Compensation:

The base salary range for this position for all U.S. candidates is $115,000 - $160,000 per year, with eligibility for bonuses, equity grants, and a comprehensive benefits package that includes health insurance, 401k, and paid time off.