Lead Quality Control Technician

Who We Are

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Lead Quality Control Technician uses advanced knowledge of maintenance trades to perform quality inspections of the physical assets, grounds, and amenities of the property management portfolio, including inspection of completed work orders and adherence to policies and procedures. This hands-on role requires a detail and process-oriented, analytical thinker who can identify and address maintenance deficiencies, adhering to Quality Control Program guidelines, and implement additional training and/or corrective actions for employees and vendors. Ensuring quality of work aligns with expectations of residents and partners for a quality living environment and promoting a culture of accountability and continuous improvement amongst the maintenance team, is at the forefront of this role.

Primary Responsibilities Include:

• Maintain a high standard of customer service by ensuring maintenance work is conducted in a manner that supports resident satisfaction and resiliency of housing.
• As a working team leader, this position performs quality control inspections of work orders identified through the quality control application or assigned by supervisor which may include neighborhoods, homes, community centers, grounds, work orders, adhering to Quality Control Program guidelines and SOPs.
• Assist the Regional Director of Quality Control & EHS with organizing and prioritizing all facets of the quality control program for assigned installation.
• Perform Visual Inspection and/or Mechanical inspection for selected turned homes ready for inbound residents.
• Maintain organization and attention to detail. Manage and track quality issues through all phases of the inspection process and be accountable for ensuring task completion.
• Communicate all quality issues to the Quality Control Regulatory Compliance Manager or Regional Director of Quality Control & EHS in a timely manner, along with recommendations for any corrective actions that may be necessary.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio and understand the business impact of quality deficiencies.
• Foster an environment of accountability and continuous learning and technical development.
• Mentor in all areas of maintenance to include plumbing, electrical, appliances, and carpentry.
• Support the Quality Control Regulatory Compliance Manager and/or Director of Quality Control in the creation of training materials and participate in end user training.
• Properly complete all quality inspection documentation in accordance with policy guidelines.
• Work in conjunction with maintenance teams to ensure adherence to Corvias Policy, Procedures, and SOPs as well as applicable local, state and federal laws.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Other duties as assigned.

Role Specific Requirements Include:

• Minimum 5 years of maintenance experience in multi-family or housing maintenance, construction, or trades.
• Minimum 6 months' experience as a Quality Control Technician.
• High school diploma or equivalent preferred.
• Type I and II minimum EPA certification with Type II or Type III / Universal EPA Certification if installation/buildings have chillers.
• Certification or comparable experience in four or more trades including: HVAC, plumbing, electrical, appliance repair, carpentry, masonry, building construction.
• Ability to demonstrate the appropriate and safe use of tools and equipment for the specific trades.
• Ability to demonstrate advanced knowledge of OSHA regulations.
• Working knowledge of repairs & maintenance, renovations, and turnkey operations.
• Ability to effectively train all levels of maintenance techs in a hands-on setting.
• Detail and process-oriented with the ability to perform quality control inspections on completed maintenance work and repairs.
• Ability to troubleshoot and solve problems independently.
• Ability to read English, interpret documents and communicate effectively both verbally and in writing with all levels of the organization as well as with vendors and contractors.
• Basic computer proficiency, including working knowledge of word processing, spreadsheet, and database applications.
• Proven history of taking initiative to be productive and efficient while also working well in a team-oriented environment focused on collaboration and accountability.
• Customer-focused with the ability to interact with residents in a professional and courteous manner.
• Must be available for mandatory after-hours emergency repairs and/or on call scheduled work rotations.
• Ability to work irregular hours; workdays may include Saturday or Sunday.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• May be required to wear a respirator, in accordance with the respiratory protection program, after passing a medical exam and fit test.
• Valid driver's license required.
• Use of personal vehicle with mileage reimbursement required.
• Occasional travel may be required.

Competencies:

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Risk Management - The ability to assess and mitigate the degree of risk in plans or actions. Makes contingency plans to limit the magnitude of risk.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.