Maintenance Supervisor

Who We Are:

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Maintenance Supervisor uses advanced knowledge of residential maintenance operations to perform maintenance and repair work and to mentor, train, and direct the work of Maintenance Technicians. This role is accountable for physical operations, preservation, and maintenance of the asset in accordance with SOPs and budget guidelines, ensuring timely completion of work at quality standards. The ability to establish positive, productive working relationships with team members and vendors and to provide residents an exceptional customer experience and quality living environment is at the forefront of this role.

Primary Responsibilities Include:

• Provide high quality customer service to all residents by responding to maintenance requests in a timely and professional manner, maintaining a clean workspace in the residents’ home, and performing quality work.
• Use and follow safety guidelines for tools and equipment and demonstrate on a regular basis operational knowledge of these products.
• Plan, organize and direct maintenance personnel, assigning work orders, and make-ready activities including move-in/move-out inspections, as well as 24/7 emergency maintenance schedule.
• As a working supervisor, train and support maintenance technicians, assisting in all maintenance projects, repairs, and Community activities.
• Process all maintenance orders and maintain adequate inventory control within budgeted guidelines. Forecast potential expenses based upon current operating conditions.
• Assist management in the creation and implementation of an effective preventative maintenance plan. Perform regular physical property inspections to ensure proper maintenance and upkeep of all assets.
• Monitor compliance with Company SOPs and federal and state regulations. Ensure the successful execution of all company safety and environmental policies and procedures.
• Solicit and evaluate maintenance contract proposals.
• Other duties as assigned.

Role Specific Requirements Include:

• High school education or equivalent level of competence in English and mathematics is required, technical school training strongly preferred.
• Minimum 6 years’ experience in multi-family housing maintenance or similar industry with 1 year of supervisory or coordination experience required.
• Certification or comparable experience in four or more trades including: plumbing, electrical, appliance repair, carpentry, masonry, HVAC and building construction; Demonstrable expert level knowledge and use of tools and equipment for specific trades.
• EPA Type I and II certification and basic training for LBP and mold; Demonstrable knowledge of OSHA regulations.
• Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
• Strong interpersonal skills, leadership ability, conflict resolution and staff development skills required.
• Proven success in budgeting and expense control. Ability to oversee capital improvement projects up to $10,000.
• Computer proficiency, including working knowledge of word processing, Excel, and database applications; familiarity with Entrata or Yardi property management software a plus.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• May be required to wear a respirator, in accordance with the respiratory protection program, after passing a medical exam and fit test.
• Valid driver’s license is required.
• Use of personal vehicle with mileage reimbursement required.

Competencies

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.