IT Specialist

WHAT YOU GET TO DO EVERY DAY

• Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops, Okta, Google Workspace, Slack, Jira and Confluence, application access, and Wi-Fi within SLAs
• Provide responsive, white-glove support to executives
• Handle onboarding and offboarding: device setup, Okta provisioning, and access removal
• Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
• Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
• Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
• Maintain hardware inventory and track software licenses and submit renewals
• Manage e-waste and device disposal per company policy
• Escalate complex issues to vendors or IT engineers
• Partner with IT engineers to test new rollouts and automate repetitive tasks
• Create and maintain IT documentation: how-to guides, knowledge base articles, and policies for data security, backup and retention, and acceptable use

WHAT YOU BRING TO THE ROLE

• 3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools
• Experience setting up conference rooms and AV, and supporting all-hands live meetings
• Experience using AI Tools
• Comfortable using a ticketing system (Jira Service Management or similar)
• Able to balance day-to-day support with some ad-hoc project work as priorities shift
• Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
• Clear written and verbal communication, including with executives

It's a Plus If You Have

• Hands-on admin experience with Okta, Google Admin, Microsoft 365, and an MDM (Iru, Jamf, or similar) is a plus
• Scripting for automation (Bash, or Python)
• Exposure to GCP, AWS, or Azure