Technical Associate_Mandarin Speaking

What You'll Focus On

• Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.
• Ensure network setup and verification are completed prior to hardware installation.
• Install, configure, and provide training on Chowbus products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.
• Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
• Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.

What You Bring

• Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
• Prior customer services experience or customer facing experience is required
• 1+ years of software operations and hardware installation experience is highly preferred
• Prior startup experience preferred
• Bachelor’s degree in a related field preferred