Dealer Success Manager

Role

To support the development and growth as a Dealer Success Manager in the organization. Drive sales numbers, dealer network growth, and operational efficiency with high dealer satisfaction.

Responsibilities

• Be accountable for new acquisitions of Car/Bike Dealers in his region
• Be Accountable for Business from Car/Bike Dealers, Car OEMs
• Take responsibility for following up on all the leads forwarded to the dealerships.
• Take responsibility for the follow-up on hot/lost leads and booking & retail confirmations.
• Take follow-ups on the test drive scheduled for the customers
• Own revenue collection from the dealerships.
• Handle all the dealer-related issues and enclosures of the same.
• Check service parameters on a regular interval at the dealer to ensure better delivery of services.
• Build cordial relationships with dealers.
• Take regular feedback from the dealer & execute an improvisation plan for the same.

Key Performance Indicators

1. Accruals
2. Lead Limits
3. CPL
4. Collections

Required Competencies

1. Adequate knowledge of the automobile sector (OEMs, NCBD etc.)
2. Digital Marketing Exposure
3. Proficient in MS Excel

Required Skills

1. Good Communication Skills - English & Hindi and local language
2. Open to travel
3. Relationship Management