Dealer Success Manager

Position description:

To support the development and growth as an Dealer Success Manager in the organization. Drive sales numbers, dealer network growth, operational efficiency with high dealer satisfaction.

Primary Responsibilities:

• Be Accountable for new acquisitions of Car/Bike Dealers in his region
• Be Accountable for business from Car/Bike Dealers, Car OEMs
• Take responsibility for the following up on all the leads forwarded to the dealerships.
• Take responsibility for the follow up on hot/lost leads, Booking & Retail confirmations.
• Take follow ups on the Test Drive scheduled to the customers
• Own Revenue collection from the dealerships.
• Handle all the dealer related issues and enclosure of the same.
• Check service parameter on regular interval at Dealer to ensure better delivery of services.
• Build cordial relationship with Dealers.
• Take regular feedback from dealer & executing improvisation plan for the same.

Key Performance Indicators:

1. Accruals
2. Lead Limit
3. CPL
4. Collections

Required Competencies:

1. Adequate knowledge of Automobile Sector (OEMs, NCBD etc.)
2. Digital Marketing Exposure
3. Proficient in MS Excel

Required Skills:

1. Good Communication Skills - English & Hindi and local language
2. Open to travel