Solutions Engineer
Candor Health
Full Time3+ yearsPosted 9 days ago
Let the right jobs find you
Get personalised suggestions from verified company career pages, matched to your role, location, level, and skills.
Overview
Position Type
Full Time
Experience
3+ years
Job Description
Responsibilities
- Join client calls to understand unique customer workflows and business requirements
- Ideate and architect solutions for implementing Candor's healthcare data into client systems
- Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers
- Maintain and update the comprehensive data dictionary and documentation
- Set up and configure custom data exports tailored to individual client needs
- Implement last-mile technical solutions to ensure seamless data integration for clients
- Act as a primary point of contact for clients, coordinating across internal engineering teams
- Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements
- Provide technical consultation during the sales process and post-implementation support
- Stay up-to-date on healthcare data standards and client integration best practices
- Create clear technical documentation, integration guides, and solution proposals for stakeholders
- Troubleshoot integration issues and provide timely resolution to customer technical challenges
Qualifications
- 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
- Proficient in SQL, with experience writing complex queries for data validation, transformation, and troubleshooting
- Strong background in APIs, data integration, and technical solution design
- Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
- Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
- Familiarity with CRM systems, data pipelines, and customer success or support platforms
- Detail-oriented and analytical, with strong problem-solving skills
- Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
- Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes
- Experience with healthcare workflows, regulatory compliance (e.g., SOC2, CMS), payer systems, provider data, or interoperability standards (e.g., HL7, FHIR) is a plus