Solutions Engineer

Responsibilities

• Join client calls to understand unique customer workflows and business requirements
• Ideate and architect solutions for implementing Candor's healthcare data into client systems
• Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers
• Maintain and update the comprehensive data dictionary and documentation
• Set up and configure custom data exports tailored to individual client needs
• Implement last-mile technical solutions to ensure seamless data integration for clients
• Act as a primary point of contact for clients, coordinating across internal engineering teams
• Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements
• Provide technical consultation during the sales process and post-implementation support
• Stay up-to-date on healthcare data standards and client integration best practices
• Create clear technical documentation, integration guides, and solution proposals for stakeholders
• Troubleshoot integration issues and provide timely resolution to customer technical challenges

Qualifications

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles
• Proficient in SQL, with experience writing complex queries for data validation, transformation, and troubleshooting
• Strong background in APIs, data integration, and technical solution design
• Skilled at explaining complex technical concepts to both technical and non-technical stakeholders
• Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases
• Familiarity with CRM systems, data pipelines, and customer success or support platforms
• Detail-oriented and analytical, with strong problem-solving skills
• Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions
• Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes
• Experience with healthcare workflows, regulatory compliance (e.g., SOC2, CMS), payer systems, provider data, or interoperability standards (e.g., HL7, FHIR) is a plus