Strategy & Operations Manager

The Role

As a Strategy & Operations Manager, you'll work directly on the most important analytical problems facing the business. Broccoli is growing fast, and the number of questions that matter is growing faster: which customers are healthiest and why, where we're leaving revenue on the table, what's actually driving performance across hundreds of contractors.

This is the role for a consultant who always ended up owning the model, the analysis, and the data work on every engagement. You'll take ambiguous, high-priority questions, structure them, get into the data yourself, and drive them to an answer someone acts on.

You'll work across two of our core Strategy & Operations pillars:

Business Operations:

• Own strategic deep dives end to end — frame the question, build the analysis, deliver a clear recommendation to leadership.
• Support business performance management: KPIs, reporting, and operational reviews.
• Drive cross-functional projects with sales, customer success, and product — from sizing opportunities to changing how we operate based on what the data says.

Intelligence Platform:

• Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
• Build the analyses behind QBRs and executive reviews for our largest customers, turning Broccoli and ServiceTitan data into narratives that change how they run their businesses.
• Deliver insights and benchmarks that help customers improve performance.
• Turn one-off analyses into repeatable tools — working with our analytics and engineering teams so the best insights become dashboards, templates, and product.

What We're Looking For

• 3–6 years of experience at a top consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture, or comparable) with hands-on experience working with data.
• Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
• High-ownership mindset with a bias toward action and execution.
• Strong analytical skills and a structured approach to problem solving.
• Excellent written and verbal communication skills.
• Excited to work in-person five days per week with the team in San Francisco.

Bonus

• Experience at a high-growth startup.
• Experience working in home services or B2B SaaS.

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.