People Operations Associate/Executive

About the Role

We are looking for a hands-on, detail-oriented People Operations Associate/Executive to own the day-to-day operational backbone of our People function. This role blends operational execution (payroll coordination, travel, onboarding, office logistics) with process ownership (compliance, data integrity, vendor management) and forward-looking process improvement (AI-enabled automation and workflow design). You'll be the go-to person ensuring employees have a smooth, well-supported experience, from their first day to their last, while helping us build smarter, more scalable People systems.

What You’ll Do

Payroll & Compliance Coordination

• Act as the internal point of contact for our third-party payroll provider, ensuring accurate and timely payroll processing each cycle
• Guide the team on timely payroll and Full & Final (F&F) settlement processes, including disbursements and vendor compliance requirements
• Manage exit processing, final settlements, and statutory closures (PF, gratuity, tax, and other compliance filings as applicable)
• Review and evaluate the performance of the third-party payroll vendor against process and compliance benchmarks

Employee Travel & Mobility

• Own end-to-end travel coordination for employees, with strong working knowledge of US visa processes (given frequent engineer travel to the USA)
• Coordinate travel logistics for developers/engineers for onboarding, client visits, and business trips
• Coordinate interview travel logistics for candidates, ensuring a smooth and professional candidate experience

Onboarding & Employee Lifecycle

• Manage onboarding of new hires — system access, documentation, and orientation into company processes
• Maintain accurate employee data across HRMS, payroll, and compliance systems, ensuring consistency and integrity at every touchpoint
• Maintain operational documentation and process consistency across all People-related systems and platforms

Office & Employee Experience

• Manage day-to-day office operations (lunch ordering, pantry stocking, and other workplace essentials)
• Plan and execute employee engagement activities that build culture and morale
• Serve as a point of contact for employee queries related to People operations

Process Governance & Cross-Functional Coordination

• Oversee process alignment, adherence, and exception management in coordination with Business HR, Finance, and Compliance teams
• Identify and flag process gaps, escalating and resolving exceptions in a timely manner

AI-Enabled Process Improvement (Strategic Focus Area)

• Identify opportunities to reimagine existing People Operations processes through an AI-first lens — reducing manual work, friction, and turnaround time
• Evaluate, pilot, and operationalize emerging AI tools, agents, and automation platforms with measurable operational impact
• Build and maintain scalable workflows/automations across payroll coordination, onboarding, travel, and data management
• Drive systems integration initiatives to reduce handoffs and improve process continuity across HRMS, payroll, and compliance tools
• Stay current with advancements in AI and automation, translating relevant innovations into practical, adoptable solutions for the People function

What You’ll Bring

• 2–5 years of experience in HR/People Operations, HR Shared Services, or a similar generalist operations role
• Working knowledge of payroll cycles, statutory compliance (PF, ESI, gratuity, taxation basics), and F&F settlement processes
• Prior experience handling international travel coordination, especially US visa processes (B1/B2, H1B familiarity is a plus)
• Comfortable managing vendor relationships and holding third parties accountable to SLAs
• Strong organisational skills with the ability to juggle operational tasks (office logistics) alongside strategic process work
• Proficiency with HRMS platforms, spreadsheets, and general comfort with digital tools
• Genuine curiosity about AI tools and automation platforms (e.g., Zapier/Make, AI agents, workflow builders) and how they apply to HR operations — prior hands-on experimentation is a strong plus
• Excellent communication skills and a service-oriented mindset toward employees and candidates
• High attention to detail, especially around data integrity and documents

Nice to Have

• Experience working directly with a third-party payroll vendor in a coordination/oversight capacity
• Exposure to HR tech stack integrations (HRMS, payroll, compliance tools)
• Prior experience building or contributing to process automation within an HR/Ops function