Global Head - Studio & Resourcing Operations

A Little Bit About the Role:

The Global Head for Resourcing & Operations has overall responsibility for ensuring that there is adequate and capable resource/talent capacity to meet required levels of service and for ensuring that customers are correctly advised on how to match capacity and demand (forecasting), and to ensure the use of existing capacity is optimized. The Global Head for Resourcing & Operations sponsors the capacity management process and has the responsibility for the overall process results. They set the vision, process and plan to deliver the department's OKRs and are responsible and accountable for reviewing the department's structure and defining its resourcing requirements for the future. The Global Head for Resourcing & Operations is also the owner of the entire department performance and accountable for the KPIs of the department.

What You'll be Doing:

Strategy and development:

• Contribute to the creation and implementation of best practice capacity planning vision, strategy and processes to aid and improve operational performance and setting targets and goals to achieve in the discipline
• Own and set the vision, process and delivery plan for capacity management, defining clear OKRs and milestone-based targets to deliver them
• Embed data-driven decision-making across the discipline
• Review, shape and own the future design of the department's structure, defining its resourcing requirements so it can scale efficiently with business needs

General and Task Management:

• Ensure that there is sufficient capacity and right skillset to meet clients’ volume demands
• Keep the Global Leadership Team informed about capacity needs
• Provide capacity requirements and solutions for new business adopting our services
• Maintain an overall understanding of current service capacity and trends
• Work to proactively provide sufficient capacity for service delivery, globally
• Produce and maintain a global capacity plan
• Ensure that capacity-related incidents and problems are addressed timely
• Ensure that the right tools and processes are in place to deliver effective capacity planning and performance monitoring across the organisation
• Is responsible for monitoring capacity levels, comparing actual levels against targets, and addressing shortfalls
• Review data and trends and diagnose problems and concerns
• Manage deviations from the plan that have financial impact
• Refine tools or processes to continually improve capacity planning so that the organisation can better anticipate customer needs
• Build and expand a global, contingency resource pool to support flex demands
• Provide recommendations and insights to the Global Leadership Team on hiring requests based on existing capacity
• Implement a systematised, proactive approach to resource planning that reduces manual, reactive working and enables the team to scale efficiently
• Define and manage resource velocity — how quickly the business needs access to quality talent, and how effectively resources must be utilised — to support expected volume and profit targets
• Develop scalable solutions for talent acquisition and management, including access to a flexible, pre-vetted talent pool

People Management:

• Manage, coach and develop a high performing global team that meets agreed objectives, delivers best practice results and works to make continuous improvements
• Set department objectives/KPIs and review ways in which to enhance the performance of the capacity planning department and add value
• Establish and maintain an informed, measurable view of departmental performance, including operational efficiency, speed to meet customer needs and customer satisfaction
• Report of achievement of targets and identify any actions required

Relationship Management:

• Collaborates with the internal stakeholders to obtain and ensure that current and accurate information is used for planning purposes to meet operational requirements
• Liaise with customers to understand existing and future demand · Regularly communicate plans and forecasts to internal stakeholders and review plans to ensure efficient resource utilisation
• Attend meetings and update others of issues and concerns, particularly when there is a risk of not meeting customer demands or where there are over capacity concerns
• Ensure that effective data, statistical analysis and performance metrics are available to Global Leadership Team

What You'll Need:

Skills and Attributes:

• Proven management skills with the ability to optimise team performance and development
• Highly skilled communicator with the ability to communicate solutions to others
• Excellent interpersonal skills with the ability to form and maintain strong relationships internally and externally and engage with stakeholders
• Highly developed analytical and problem-solving skills
• Excellent attention to detail skills
• Commercial and financial awareness, with a full understanding of the impact of failure with regards to business costs, targets and fulfilment of customer demands
• Highly developed numeracy, statistical and reporting skills with the ability to analyse, interpret and manage information, data and trends
• Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
• Resilient, optimistic, flexible and works well under pressure
• Confident, resourceful, rounded thinking, takes ownership for team cohesion

Qualifications and Experience Levels:

• Relevant industry experience is preferred
• Significant experience in a capacity planning role within the advertising/marketing environment
• Excellent understanding of the advertising/marketing industry and production processes and capacity planning
• Significant experience of building capacity/forecasting models and plans and undertaking complex analysis to create information
• Strong experience in managing a global team / business / operations
• Proven people management skillset
• Strong production knowledge and understand what the requirement is to deliver customers' demands
• Ability to learn and understand complex business models

Good to have:

• Multi-market experience.
• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact.