Project Lead-App Development

Area(s) of responsibility\nRole Summary\nAs Observability Engineer / SME, you will be the technical authority for designing, implementing, and operating enterprise monitoring and observability solutions across hybrid IT environments. Working hands-on with platforms such as HPE OpsRamp and SolarWinds (and similar ITOM/observability tools), you will deliver end-to-end monitoring — onboarding, discovery, service mapping, alert correlation, and ITSM-integrated event management — to improve reliability, reduce noise, and accelerate MTTD/MTTR for our clients. You will also mentor L1/L2 teams and serve as the central point of expertise for monitoring delivery.\nKey Responsibilities\nDesign & Implementation\n- Design, deploy, configure, customize, and integrate observability solutions using HPE OpsRamp, SolarWinds, and similar platforms (Nagios, Zabbix, ManageEngine OpManager, etc.) across on-prem, cloud, and edge infrastructure.\n- Analyze client infrastructure design, architecture, and security standards to define fit-for-purpose monitoring solutions.\n- Develop and maintain architecture blueprints, design documents, SOPs, and operational runbooks for monitoring and event-management systems.\n- Lead onboarding, discovery, service mapping, alert correlation, and runbook automation for green-field and brown-field engagements.\n\nOperations & Event Management\n- Own day-to-day operations of observability platforms — ensuring high availability, performance, capacity, data accuracy, and timely upgrades/patching.\n- Manage event-management processes: event ingestion, correlation, noise reduction, deduplication, and routing to the appropriate resolver groups.\n- Troubleshoot complex incidents escalated from L1/L2 teams; lead root-cause analysis (RCA) and turn telemetry into actionable reliability insights.\n- Establish and continuously improve standards, thresholds, and SLA-based response models; maintain telemetry data hygiene (retention, indexing, access controls).\n- Integrate monitoring tools with ITSM platforms (ServiceNow, BMC, Ivanti) and cloud platforms (AWS, Azure, GCP) — including alert/ticketing workflows via MID server/connectors.\n\nRequired Skills & Experience\nMonitoring & Observability (mandatory)\n- 6–8 years of hands-on experience in IT monitoring tool deployment, implementation, operational support, and report building.\n- Strong hands-on expertise with HPE OpsRamp and SolarWinds and their modules; experience with similar tools (ManageEngine OpManager, Nagios, Zabbix, PRTG) is an advantage.\n- Working knowledge of broader observability/APM platforms — Dynatrace, AppDynamics, Datadog, Prometheus, Grafana, ELK, Splunk — and OpenTelemetry concepts.\n- Proven experience in Managed Services / NOC delivery and ITSM-integrated event management.\n\nInfrastructure, Cloud & Automation\n- Strong understanding of servers, networks, virtualization, storage, and hybrid cloud environments.\n- Hands-on integration experience with ITSM tools (ServiceNow preferred, BMC, Ivanti) and cloud platforms (AWS, Azure, GCP).\n- Scripting for automation and integration — Python, Bash, or PowerShell; familiarity with containerization (Docker, Kubernetes) is a plus.\n\nSound understanding of ITIL processes — Incident, Problem, Change, and Configuration Management