Salesforce Project Manager

Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Experience:

10 - 12 years

Area(s) of responsibility:

• 10+ years of experience in IT industry
• 3+ years of experience in handling Salesforce projects
• Good understanding of the Salesforce platform and product offerings
• Participate in client discovery sessions working with technical and functional team members to identify the right solution for each client
• Work closely with the Technical Lead to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required to action
• Team enablement – confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)
• Sprint planning – manage scrum/agile ceremonies, including huddles, backlog grooming, increment planning, retrospectives and sprint demos (when applicable to the consultancy’s delivery methodology)
• Risk management – identify and mitigate risks or issues on a project-by-project basis, implementing strategies to minimize impact to the project, controlling deviations from the project schedule and estimated costs
• Prepare and manage project schedules, burn reports, status reports and change orders
• Report on the status of the project to internal management and the client management team, including escalating issues where appropriate
• Maintain accurate forecasting for project resources according to the approved budget
• Certified PMP or in agile methodologies
• Build and maintain relationships with clients day-to-day, exceeding client expectations and ensuring satisfaction
• Support clients throughout the project and post-project implementation process.