ServiceNow Developer

Area(s) of responsibility

Role Titles

• ServiceNow SPM Developer / Senior Developer

Responsibilities

Core SPM Functions

• Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules.
• Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning.
• Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows.
• Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences.
• Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs.

Development & Customization

• Build approved AI-enabled flows and agentic workflows with human review before priorities, funding, or delivery decisions are finalized.
• Create and maintain prompt templates, input mappings, contextual data, output parsing, guardrails, error handling, and audit logging.
• Support AI agents for demand enrichment, validation tasks, project monitoring, reminders, exception detection, and escalation.
• Execute functional, security, negative, hallucination, prompt-injection, and regression testing for AI-enabled capabilities.
• Track AI output quality, user feedback, failures, and exceptions, and support tuning of prompts, context, and controls.
• Ensure AI solutions comply with approved privacy, security, access-control, retention, and responsible-AI requirements.

Consulting & Stakeholder Engagement

• Participate in requirement workshops, technical design reviews, sprint planning, demonstrations, and release-readiness activities.
• Collaborate with architects, functional consultants, product owners, testers, integration teams, and platform administrators.
• Provide technical guidance, identify delivery risks, and communicate design constraints and dependencies clearly.

Required Skills & Experience

Technical Skills

• ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience.
• Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications.
• Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations.
• Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.