Associate Project Manager

Area(s) of responsibility

Required Skills & Experience

• 7–9 years of experience in AMS / Managed Services Delivery
• Proven experience in leading AMS engagements (support + enhancements)
• Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Experience with SLA/KPI management and governance frameworks
• Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
• Experience working as Scrum Master / Project Manager in Agile environments
• Strong analytical skills for KPI tracking and service optimization

Preferred Skills

• Certification in Scrum (CSM/PSM) or PMP/Prince2
• Experience in automation and ticket reduction initiatives
• Exposure to DevOps / CI-CD / cloud-based support models
• Knowledge of service delivery dashboards and reporting tools

Soft Skills

• Strong leadership and team management
• Excellent communication and stakeholder management
• Problem-solving and decision-making capabilities
• Ability to work in a fast-paced, SLA-driven environment

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• Relevant certifications (ITIL, Agile, PMP) preferred

Nice-to-Have

• Experience managing global delivery models (onsite/offshore)
• Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)