Senior Testing Delivery Manager

Area(s) of responsibility

Job Title:

Senior Testing Delivery Manager - Healthcare Interoperability & Quality Engineering

Job Summary:

We are seeking an experienced Senior Testing Manager to lead end-to-end Quality Engineering and Testing Services across Healthcare programs, including the strategic IOX (Interoperability and Operational Experience) platform. The role is responsible for driving testing strategy, delivery governance, quality assurance, automation transformation, healthcare interoperability validation, compliance testing, and stakeholder management across multiple healthcare portfolios.

The ideal candidate should possess strong expertise in both Manual and Automation Testing, deep healthcare domain knowledge, and a proven track record of successfully managing large-scale testing engagements, healthcare modernization programs, and distributed delivery teams.

Key Responsibilities:

• Own end-to-end testing delivery across IOX and Healthcare programs.
• Define and govern QA strategy, test processes, quality metrics, release readiness criteria, and quality gates.
• Lead Functional, Automation, API, Integration, SIT and UAT testing.
• Drive testing for healthcare interoperability initiatives including FHIR APIs, CMS compliance, and healthcare data exchange platforms.
• Oversee CMS-0057-F compliance validation, conformance testing, and FHIR-to-X12 mapping verification.
• Govern testing for healthcare business processes including Claims Processing, Eligibility & Enrollment, Provider Management, Prior Authorization, Care Management, Member Services and Payment Integrity.
• Establish automation strategy, roadmap, and adoption across healthcare programs.
• Manage multiple testing teams, vendors, and delivery partners across onsite-offshore delivery models.
• Monitor program health, quality KPIs, risks, dependencies, and mitigation plans.
• Conduct executive governance reviews and provide quality status reporting to leadership and clients.
• Drive continuous improvement, shift-left testing, DevOps enablement, and AI-assisted testing initiatives.
• Ensure compliance with HIPAA, healthcare regulations, data privacy, and security requirements.
• Govern production release validation, post-production quality monitoring, and defect leakage analysis.
• Support resource planning, budgeting, staffing, capability development, and succession planning.
• Act as the primary quality leadership representative during customer governance meetings, audits, and executive reviews.

Required Skills & Qualifications

Education

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
• Master's Degree (MBA/MS) preferred.

Experience

• 15+ years of experience in Software Testing and Quality Engineering.
• 5+ years of experience managing large-scale testing programs and QA delivery teams.
• Minimum 10+ years of healthcare domain experience.
• Proven experience managing onsite-offshore delivery models and executive stakeholder relationships.
• Experience leading enterprise healthcare transformation and modernization programs.
• Demonstrated experience leading Healthcare Interoperability programs involving FHIR APIs, CMS-0057-F compliance, Prior Authorization workflows, Patient Access APIs, Provider Access APIs, Payer-to-Payer Exchange, Healthcare Data Validation, and Conformance Testing.