Account Manager

Job Summary

The Account Manager leads assigned lines of business, including areas of Kids & Family, coordinating with the client and internal teams/coworkers, to achieve budgeted revenue, margin and NPS goals and ensure exceptional client trust, confidence and satisfaction.

Experience Requirements

• 3+ years proven experience in business, marketing or related field
• Experience working with kid consumer products and/or kid-related business a bonus
• Proven experience in client relationship management and presentation development/delivery
• Project management experience, managing internal stakeholders and clients
• Intermediate computer skills with MS Office software: Word, Excel, PowerPoint and Outlook

Job Skills & Traits

• Strong strategic mindset with the ability to think creatively and develop engaging product ideas
• Exceptional organizational and project management skills, with the ability to track timelines, prioritize tasks, proactively solve challenges and ensure smooth execution
• Ability to prioritize and manage multiple tasks/assignments, sometimes under tight timeframes
• Detail oriented
• Excellent written and verbal communication skills, including email interaction
• Comfortable presenting to and engaging clients
• Team collaborator, with the ability to lead and participate in a collaborative environment
• Self-directed, working autonomously while keeping supervisor apprised of progress
• Strong financial acumen with an understanding of calculating financial data such as margins and sales projections to ensure profitable sales results

Duties & Responsibilities

• Cultivates and maintains strong relationships with clients to build trust and confidence, proactively addressing challenges and using information to develop and maximize business opportunities
• Uses kids & family expertise to help coordinate creation of engaging, age-appropriate products that drive brand affinity among the clients’ target audience
• Collaborates with internal teams to ensure smooth, on-time delivery of products and services
• Manages specific lines of business internally and externally with efficiency and accuracy to ensure client expectations are exceeded
• Understands, interprets and analyzes financial aspects of accounts to provide recommendations on ways to improve lines of business
• Stays informed about the competitive landscape and industry trends to enhance our offerings and maintain a competitive edge
• Maintains high levels of professionalism when interacting with internal teams, coworkers and clients
• Achieves annual sales revenue, margin and NPS goals on assigned account(s)