Reliability Success Manager

A Day In Your Life

• You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions
• Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
• Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
• Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
• Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
• Establish post-implementation adoption activities to closely monitor the success of customer initiatives
• Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
• Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells

What You Bring

• Experience: You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity. Minimal scheduled travel is required for this role.
• Vibration Analysis CAT II+ Certification (nice-to-have, but not mandatory).
• Customer Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze ROI, drive impact, and provide a seamless customer experience.
• Strong Communicator: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
• Bi-lingual a plus. Portuguese, Spanish, Mandarin, Japanese, German or French preferred.