IT Support Technician

About Asite

We start with a simple idea: the built environment should be smarter, safer and more sustainable. Everything we do is about helping the people behind major construction and infrastructure projects work together more easily and make better decisions.

Asite offers a cloud-based platform that connects project teams, improves collaboration and manages data from the first design to the final handover. Industry leaders such as Laing O'Rourke, Transport for London and Aldar use Asite to keep their projects running smoothly and delivering strong results.

With offices around the world and a record of steady, profitable growth, we are shaping the future of construction technology while supporting the people who build the world around us.

Key Responsibilities

IT Support & Service Desk

• Provide first-line technical support to users across hardware, software, network, and account-related issues.
• Log, manage, update, and resolve incidents and service requests through the IT service desk.
• Troubleshoot Windows and macOS laptops and desktops.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with password resets, account access, MFA, and authentication issues.
• Escalate complex technical issues to senior IT team members when required.
• Keep users informed of the status and progress of their support requests.
• Ensure tickets are accurately documented and resolved within agreed service levels.

Skills & Experience

Essential

• Strong interest in IT, technology, and cybersecurity.
• Basic understanding of Windows operating systems.
• Basic knowledge of Microsoft 365.
• Good troubleshooting and problem-solving skills.
• Good written and verbal communication skills.

Desirable

• Microsoft Entra ID / Active Directory.
• Microsoft Intune or another MDM platform.
• Microsoft Azure.
• SharePoint and OneDrive.

Qualifications

• IT-related degree, diploma, apprenticeship, or equivalent qualification.
• CompTIA A+.
• CompTIA Network+.
• CompTIA Security+.
• Microsoft Fundamentals certifications such as MS-900, AZ-900, or SC-900.

Candidates without formal qualifications will also be considered where they can demonstrate a strong interest in technology and a willingness to learn.

Personal Attributes

The successful candidate will:

• Be enthusiastic about developing a career in IT.
• Take ownership of assigned tasks and support tickets.
• Have a professional and approachable attitude.

Development Opportunities

This role is designed to provide a strong foundation for progression within IT. The successful candidate will receive exposure to areas including:

• Microsoft 365 administration.
• Microsoft Entra ID.
• Microsoft Intune and endpoint management.
• Azure cloud technologies.

With experience and demonstrated technical capability, there will be opportunities to progress into positions such as IT Support Engineer, Second Line IT Support Engineer, IT & Security Analyst, or Systems/Cloud Engineer.