Senior Implementation Consultant

Key Responsibilities

The Implementation Consultant is expected to:

• Support and execute customer implementation activities, including requirements gathering, solution configuration, documentation, testing, and end-user training, in alignment with defined project scope and delivery standards.
• Partner with customers to analyze and interpret business requirements, contributing to solution design within Amtech’s core products while applying relevant industry best practices.
• Deliver ERP and industry-specific knowledge transfer to customers using Amtech’s consulting methodology to support successful adoption and long-term value realization.
• Contribute to the development and maintenance of standardized training materials, implementation documentation, and supporting delivery assets.
• Assist with customer-facing presentations and proposals, supporting implementation delivery, complex engagements, and presales activities as needed.
• Proactively identify delivery risks and client issues, escalate appropriately, and collaborate with internal teams to support timely resolution and achievement of project milestones.
• Support Amtech organizational initiatives, including sales cycle support, practice aid development, and continuous improvement of delivery processes and operating procedures.
• Provide peer-level mentoring and knowledge sharing within the Implementation Services team to reinforce delivery standards and improve overall implementation quality.
• Willingness to travel up to 50% to support customer implementations, training, and onsite project needs.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in Computer Science, Packaging, or a related field, or equivalent professional experience.
• 5+ years of experience delivering professional services and/or supporting ERP software solutions; experience within the printing or packaging industry strongly preferred.
• Strong ability to manage multiple priorities and work effectively across concurrent projects.
• Excellent verbal and written communication skills, including the ability to deliver clear, professional customer-facing presentations.
• Strong organizational and problem-solving skills, with attention to detail and follow-through.
• Highly self-motivated and able to work independently while managing priorities across multiple customer engagements.
• Comfortable presenting and communicating effectively with stakeholders at all levels of an organization, from end users to executive leadership.

PREFERRED SKILLS & EXPERIENCE

• Direct experience in the corrugated or folding carton industry
• Advanced familiarity with the capabilities and functionality of Amtech’s solutions.
• Working knowledge of accounting principles as they relate to ERP systems (e.g., invoicing, costing, financial reporting).