Product Engineer II

Essential Functions

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes.
• Collaborate on cross training with the Product Engineering Team.
• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary.
• Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators, and Production Engineering.
• Participate in the launch of new solutions, ensuring successful delivery to customers.
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.
• Conduct research on emerging technologies, including performance evaluations and benchmark testing.
• Respond to and resolve advanced customer technical inquiries in a timely manner.
• Mentor and provide guidance to other Product Engineers to support team development.

Configuration Engineering Functions

• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off.
• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.
• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards.
• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.
• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds.
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.
• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.
• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.
• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams.

Competencies (knowledge, skills, and abilities)

• Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects.
• Proven ability to understand, gather, and document customer requirements.
• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes.
• Expertise in enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity, and build standards.
• Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards.
• Expertise in enterprise Gen AI use cases and hardware used for core inference and training.
• Knowledge of quality control and computer assembly methods.
• Expertise in collaborating effectively with external vendors.
• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.
• Adaptability and resilience in dynamic environments.
• Expertise in risk management and new product introduction (NPI).
• Excellent attention to detail and documentation skills.
• Network+ and Server+ certifications are a plus.

Supervisory Responsibility

This position does not manage direct reports.

Physical Demands

Occasionally this position requires lifting servers weighing up to 50lbs.

Position type and expected hours of work

This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires up to 10% travel and may include Integrated Rack delivery at customer locations.

Required education and experience

• 5+ years of experience building and designing computer components into custom built systems.
• 5+ years of experience building and designing enterprise level systems including Networking, Compute, and Storage hardware.
• 5+ years of experience with Linux and Windows operating systems.
• 5+ years of experience creating and maintaining bills of materials (BOMs).
• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems.
• Bachelor’s degree in computer engineering, Computer Science, or a related field.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.