Services Operations Specialists

Roles and Responsibilities:

• Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA, to provide best-in-class monitoring and alerting for the TSS organization, by way of dashboards, ad-hoc data pulls, and regular business reviews

• Applying your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale

• Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly, or monthly cadence

• Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization

• Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible.