Senior Engagement Principal | Software Delivery

Responsibilities

• Act as supply chain subject matter expert, both during the implementation & pre-sales situations
• Work closely with our Product and Technical teams to drive our product improvements and direction
• Single point of contact between the customer, Aera team, as other parties such as consultants and system integrators for all project-related topics - Including C Level Engagements
• Ensure project requirements are understood by Aera resources and delivered on-time and in accordance with customer expectations and statement of work (SOW)
• Manage project resources, track progress via KPIs, and escalate as required
• Keep customers within project scope and on-task
• Plan and run meetings/workshop with prospects, ranging from early discovery sessions to detailed final presentations as of a formal software evaluation
• Estimate and document project requirements for proposals and SOWs
• Become the "face" of Aera and product delivery experience

About You

• 15+ years of experience leading and managing post-sales enterprise software implementation projects
• Outstanding on-site, customer-facing skills (communication, project management, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
• Extensive and broad supply chain knowledge, including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
• Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems and execution systems
• Familiarity with supply chain, logistics, and planning software - specifically, SAP and best-of-breed such as JDA, Kinaxis, etc.
• Experience with agile project work/scrum methodologies
• Experience writing proposals and SOWs
• Proven ability to successfully manage technical team members
• Ability to travel globally
• Experience in the pharmaceutical or CPG vertical is an added bonus
• Bachelor’s degree, ideally in Engineering; Master’s degree preferred