Manager, Infrastructure Platform Engineering

Responsibilities

• Manage, coach, and develop a team of Infrastructure Platform Engineers and Site Reliability Engineers through regular 1:1s, performance feedback, goal setting, and career development.
• Set clear expectations and development plans that grow engineers toward greater technical ownership, communication skills, and independence.
• Own the team’s day-to-day execution, workload prioritization, and delivery commitments.
• Lead hiring and onboarding as the team grows.

Operational Excellence

• Collaborate with TechOps leaders to define and maintain the team’s operating standards, including on-call, change management, incident response, and post-incident follow-up, in line with global SRE and Platform Engineering practices.
• Lead the team’s incident response and work with Problem Management to drive corrective actions to completion.
• Balance operational responsibilities, project work, automation, technical debt, and reliability improvements.
• Identify recurring operational challenges and drive lasting improvements with the team and partner technical leads.

Cross-Team Partnership

• Serve as the primary infrastructure engineering representative within the India office.
• Build working relationships with software engineering, data science, program management, release teams, and other partner organizations, and resolve priorities and dependencies across teams.
• Represent the team in planning, release, and operational discussions, making sure reliability, supportability, and operational concerns are raised early and addressed.
• Keep the India team aligned with the broader global Platform Engineering organization.