Technical Success Manager- ANZ

Role

We are looking for an experienced Technical Success Manager (TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will serve as a strategic technical advisor, deeply understanding customer goals to align our solutions and drive long-term satisfaction. By building strong stakeholder relationships and providing proactive recommendations, you will ensure our customers realize the full value of the Zscaler platform.

What you’ll do (Role Expectations)

• Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction
• Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities
• Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies
• Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases
• Collaborate across Sales, Support, and Product teams to ensure a seamless and high-impact customer experience

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a proven blend of technical expertise and account management
• Demonstrated experience leading product feature implementations and driving best-practice adoption
• Proficiency with operating systems including Linux, Unix, and Free BSD
• Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR
• Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Experience leading discovery discussions, building high-level and low-level designs (HLD/LLD), and managing large-scale migrations
• In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA
• Expertise in open-source system administration and authentication protocols like SAML, LDAP, and OAuth