Senior Technical Courseware Developer

Role:

We are looking for a Senior Technical Courseware Developer to join our team. This is a Hybrid role, reporting to the Technical Training Content Development Manager in the Product Management department.

You will design and develop end-to-end learning experiences that turn cutting-edge cybersecurity capabilities into persona and task-based training to drive on-the-job performance. By creating and evolving a blended curriculum across instructor-led training, hands-on labs, interactive eLearning, and assessments, you will ensure learners can confidently apply their skills in real-world scenarios.

What you'll do (Role Expectations):

• Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards
• Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality
• Design and build highly engaging, interactive eLearning at scale, applying strong UX, accessibility, and reusability standards across learning components
• Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability
• Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks, validating quality and continuously improving using feedback

Who You Are (Success Profile):

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner, bringing bias for action, integrity, and the ability to move between high-level strategy and hands-on execution.
• You are a problem-solver who is laser-focused on finding solutions to hard problems.
• You are a high-trust collaborator who gives and receives ongoing feedback with clarity and respect.
• You are a learner with a growth mindset who actively seeks feedback to improve.

What We're Looking for (Minimum Qualifications):

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
• 7-10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs
• Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with the ability to craft crisp technical narratives and instructor-ready materials
• Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes
• Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments
• Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology

What Will Make You Stand Out (Preferred Qualifications):

• Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection
• Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths
• Certification in Cyber Security such as Zscaler certifications, Cisco, or Juniper network certifications

About Zscaler:

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges.

Benefits:

Zscaler proudly offers comprehensive and inclusive benefits, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Zscaler is committed to providing equal employment opportunities to all individuals, without regard to any characteristic protected by federal, state, or local laws.