MIS Executive

About Zotok.ai:

At Zotok.ai, we are revolutionizing the supply chain industry with AI-powered solutions. Our mission is to simplify and optimize processes, empowering businesses with data-driven insights. We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience.

Job Overview:

As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai’s solutions.

Job Responsibilities:

• Data Management: Maintain, update, and organize customer data in the MIS system.
• Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage.
• Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement.
• Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services.
• Automation & Optimization: Work on automating repetitive reporting tasks using Excel, or other reporting tools.
• Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making.
• CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools.
• Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• MBA in any specialization is preferred.
• 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment).
• Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to present data insights clearly.
• Ability to work in a fast-paced environment and handle multiple priorities.