Senior Site Reliability Engineer

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on our Mission:

Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain.

You’ll enjoy this role if you are…

• Passionate about ensuring complex systems never skip a beat
• Motivated to learn new technologies, design patterns, and work in the cloud
• Comfortable in an outage situation and believe in blameless post-mortems
• Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime
• Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response
• Autonomous, individually accountable, and always pushing to improve
• A believer that diverse and inclusive teams and cultures are non-negotiable

Your day to day is…

• Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need
• Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof
• Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues
• Analyzing and performance tuning systems, code, and networking for scaling and optimal operation
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role
• 2+ years of on-call experience in a 24/7 cloud-based production environment
• 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc.
• Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc.
• Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP
• A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required

Benefits

• Flexible, hybrid work environment at our convenient Soho location (If based in NYC)
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified