Subject Matter Expert

Job Description

Zinier is looking for a Subject Matter Expert with extensive experience in the telecommunications market (Telco companies and/or service provider companies that work hand in hand with large Telcos). The SME role will be focused in helping clients identify clear areas in which the Zinier solution can provide value add to their current activities as well as assist our product teams in developing a scalable product for this industry.

The SME is part of the Pre-Sales process, assisting the revenue team in identifying opportunity areas while analyzing client current processes. Also, the role will assist as a consultant for the development of new solutions catered to the specific needs of each client, and finally, work together with the Customer Success Manager in providing insight into KPI performance within client and industry standards.

Key Responsibilities:

• Provide input to the different client processes to include industry best practices and optimizations.
• Insight into field service operations within the telco industry for the effective development and implementation of new solutions.
• Assist in identifying Key KPIs for the client´s business and overall project.
• Study client data and industry best practices to provide added value for new areas of improvement.