Sr. Sales Operations/Deal Desk & Order Management Specialist

Key Responsibilities

• Manage the end-to-end order processing lifecycle, ensuring accuracy in deal structure, billing terms, software provisioning, and revenue recognition compliance working cross functionally to ensure alignment with company’s policies.
• Process SFDC Opportunities by validating delivery, initiating subscription contracts, including entering post-close contract amendments / adjustments as needed.
• Develop, document, and support standardized Deal Desk and Order Management SOPs across the global sales teams.
• Liaison with OEM partners to ensure proper processing of OEM orders and reconciliation activities.
• Ensure accurate tracking and reconciliation of partner margins, OEM royalties, and co-selling/referral credit attribution in Salesforce.
• Assist Finance team with invoice collections, actively pursuing validation of payment timing, functioning as the expert on bookings & billings, and escalating any risk accounts.
• Collaborate with internal teams to help identify opportunities for process optimization and efficiency gains, driving continuous improvement initiatives.

Qualifications & Requirements

• 5+ years of experience in Order Management, Deal Desk, and/or Sales Operations within a high-growth B2B SaaS enterprise software company
• Proficiency with Salesforce CRM and exposure to Salesforce CPQ preferred
• Hands-on experience processing channel and OEM deals
• Understanding of SaaS business models, including ARR/MRR, upsell, cross sell, renewals, and multi-year billing structures