Regional Account Manager

Key Responsibilities

• Develop an understanding of all Zimperium products and features.
• Plan, develop and report account metrics through software dashboards and other tooling.
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts.
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools.
• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates.
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors.
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team.
• Cultivate strong, positive relationships with customers and partners.
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them.
• Provide LOEs and SOWs as needed per account.
• Identify pain points in the customer experience and work to resolve issues at the account level.
• Providing actionable recommendations to internal business, product, and technology teams.
• Work closely with operations, sales, and business development teams to summarize.

Requirements and Qualifications

• 5+ years of account-based management in the SaaS or related technologies space.
• Strong relationships at security focused VARs within the region.
• Strong verbal and written communication, time management, organizational as well as presentation skills.
• Comfort with a fluid, fast-paced environment.
• Passion for problem solving with a roll-up-your sleeves demeanor.
• Atlassian suite experience using Jira, Confluence, and others
• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus.
• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene.