Accounts Receivable Collector

Job Description

Collectors for Accounts Receivable process

Responsibilities

• 1. Collections Management
• Monitor and manage aging reports to identify overdue accounts.
• Initiate collection calls, emails, and follow-ups to ensure timely payment.
• Maintain detailed records of customer interactions and commitments.
• Escalate delinquent accounts as per company policy.
• 2. Customer Account Management
• Review customer credit limits and payment history.
• Work with customers to resolve disputes, short payments, or deductions.
• Provide account statements, invoices, and required documentation upon request.
• Build strong customer relationships to support timely payments.
• 3. Billing & Reconciliation
• Validate billing accuracy and ensure invoices are correct and complete.
• Reconcile customer accounts, investigate discrepancies, and process adjustments.
• Collaborate with billing and sales teams to resolve pricing or tax issues.
• 4. Reporting & Documentation
• Prepare weekly/monthly AR aging reports for management.
• Track collection performance metrics (DSO, overdue %, recovery rate).
• Document all collection efforts and maintain internal audit-ready records.
• 5. Cross-Functional Collaboration
• Work closely with Sales, Customer Service, and Finance on account issues.
• Support month-end closing activities for AR.
• Assist in improving AR processes and collection strategies

Qualifications

Required Skills & Qualifications

Technical Skills

• Strong understanding of AR principles and collection processes.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

• Excellent communication and negotiation skills.
• Strong customer service and relationship-building ability.
• Detail-oriented, organized, and able to manage high volumes.
• Ability to work under pressure and meet deadlines.