Quality Engineer/Engineering

Role & Responsibilities

• Own end-to-end QE delivery for assigned BFS account(s), ensuring delivery commitments, quality outcomes, and customer satisfaction.
• Serve as the primary escalation point for delivery, quality, risk, and operational issues.
• Drive project and account-level CSAT through strong stakeholder management, delivery predictability, and proactive issue resolution.
• Lead test planning, estimation, resource management, capacity forecasting, and release readiness across multiple projects.
• Govern delivery through KPIs, SLAs, quality metrics, risk management, compliance reviews, and executive reporting.
• Drive adoption of AI-led QE, automation-first, shift-left testing, CI/CD, and Agile/DevOps practices.
• Provide expertise across functional, integration, system, UAT, regression, automation, and non-functional testing.
• Ensure adherence to BFS regulatory, security, audit, and organizational quality standards.
• Support account growth through solutioning, estimations, proposals, and QE transformation opportunities.
• Mentor Test Leads and QE teams, driving capability development and high-performance delivery culture.

Experience & Skills

• 12–18 years of experience in Quality Engineering, Testing, and Delivery Management, with 6–8+ years leading large-scale testing engagements.
• Strong understanding of Quality Engineering services including functional testing, automation, performance testing, test data management, release assurance, and managed testing services.
• Proven experience managing testing programmes across Agile, DevOps, and hybrid delivery models.
• Hands-on experience driving QA Automation, AI-led Quality Engineering, AI Assurance, and CI/CD adoption initiatives.
• Domain expertise in BFSI, with exposure to Retail Banking, Commercial Banking, Payments, Cards, Lending, Wealth Management, or Capital Markets.
• Experience in delivery governance, estimation, workforce planning, financial management, risk management, and stakeholder engagement.
• Strong knowledge of testing tools, automation frameworks, quality metrics, and testing best practices.
• Experience supporting proposals, solutioning, account growth initiatives, and QE transformation programmes.
• Excellent communication, stakeholder management, leadership, and problem-solving skills.
• Ability to manage multiple priorities, distributed teams, and complex delivery environments while ensuring quality and customer satisfaction.

Key Success Measures

• Project/Account CSAT
• Delivery Predictability & SLA Adherence
• Defect Leakage & Quality Metrics
• Automation & AI Adoption
• Productivity & Resource Utilisation
• Release Readiness & On-Time Delivery
• Team Engagement & Capability Development
• Account Growth & QE Transformation Support