Director of Payment Operations & Strategy

Role Overview

The Director of Payment Operations will oversee the entire payment operations function, ensuring efficient, secure, and compliant payment processing. This role requires a strategic leader with a deep understanding of payment systems, financial operations, and regulatory requirements. The ideal candidate will have a proven track record in managing payment operations, a passion for innovation, and a commitment to excellence.

Key Responsibilities

Leadership and Strategy:

• Develop and execute a strategic vision for the payment operations team.
• Lead, mentor, and manage a team of payment operations professionals.
• Foster a culture of continuous improvement and operational excellence.

Compliance and Risk Management:

• Ensure compliance with all relevant regulatory requirements and industry standards.
• Develop and maintain policies and procedures to mitigate risk of onboarding new customers and ensure the security of payment operations.
• Collaborate with internal and external auditors to ensure compliance and address any issues.

Manage Payment Operations:

• Address and resolve payment-related issues and inquiries from internal and external stakeholders.
• Provide training to internal teams to reduce or eliminate escalations
• Provide input to Product development to reduce or eliminate escalations
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management

Stakeholder Collaboration:

• Work closely with cross-functional teams, including finance, IT, customer service, and legal to ensure smooth Payment operations
• Liaise with external partners including Payment processors, Software partners, Banks, to ensure seamless payment operations.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or relevant advanced degree preferred.
• 7+ years of experience in payment operations, with at least 3 years in a leadership role.
• Deep understanding of payment processing systems, financial operations, and regulatory requirements.
• Strong analytical and problem-solving skills.
• Excellent leadership and team management abilities.
• Proven ability to drive process improvements and operational efficiency.
• Exceptional communication and interpersonal skills.
• Experience in the technology or software industry is a plus.