Technical Account Manager

Job Scope:

We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights.

Total /Relevant Experience:

12–15 years

Key Responsibilities:

• Infrastructure Understanding: Gain a holistic understanding of clients' IT infrastructure, including servers, networks, storage, virtualization, Backup/Recovery, Security and cloud environments.
• Work closely with internal and client IT teams to document and map current infrastructure setups.
• Architecture Documentation: Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).
• Maintain up-to-date architecture documentation for each assigned account.
• Infrastructure Health Reviews: Analyze and review IT infrastructure health reports from monitoring tools or manual audits.
• Identify performance bottlenecks, risks, and vulnerabilities.
• Prepare summary reports and presentations on overall infrastructure health.
• Recommendations and Upgrades: Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.
• Client Relationship Management: Act as a single point of contact for clients regarding their technical infrastructure.
• Translate technical findings into business-friendly communication and ensure customer satisfaction.

Must-have skill:

• Strong understanding of IT infrastructure components – servers, networking, storage, virtualization, and cloud.
• Proficiency in Microsoft Visio (mandatory) for creating professional architecture diagrams.
• Ability to analyze IT health reports and derive actionable insights.
• Strong problem-solving, communication, and presentation skills.
• Ability to work independently and manage multiple client accounts

Good-to-Have Skills:

• Experience with cloud platforms (AWS, Azure, GCP).
• Familiarity with monitoring and reporting tools (e.g., SolarWinds, Nagios, PRTG).
• Basic understanding of security compliance and IT governance frameworks.
• ITIL

Qualifications Criteria:

• Graduate degree in Computer Science / Information Technology / Electronics / or related discipline.

Certification Criteria:

NA

Shifts Timing, (If rotational, please specify):

General Shift

Number of Interview Rounds:

2 Interview Round