Service Supervisor

Core Responsibilities:

• Safety: To ensure that our team members adhere to all of the Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out and ensuring a regular with every team member with daily safety talks.

• Staff Leadership: Hire, develop, support, supervise and coach multiple direct reports. Execute the established training program for all shop service personnel. Ensure staff adhere to established policies, procedures (safety, operational, equipment care/use,), and stay in compliance with applicable regulations (such as DOT).

• Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable, provides input during the proposal phase of projects.

• Internal and External Communication: Keep internal stakeholders informed of shop repair activities, as well as risk and mitigation strategies. Ensure Area Manager is informed of repair related updates, safety, production reports, project related issues/scope of work.

• Quality Management: Responsible for effective quality assurance and quality control on all aspects of the service repairs. Analyze data, identify discrepancies, and develop and implement corrective actions.

• Support and help drive all corporate initiatives up to but not limited to Watermark, Concern reporting, point kaizens.

Qualifications:

• GED or High School Diploma. Bachelor’s/technical degree preferred.
• 2-3 years’ experience in supervisory role.
• 3-5 years of submersible pump experience required.
• Efficient in Microsoft Office, standard asset systems/software.
• Waste Water System experience and pump experience is a plus.

Day in the Life:

In this role, the working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 50 lbs. In addition, this role may require 15-20% of time in the field.