Customer Success Manager
United States · Remote · Full-time
- Posted 1w ago
- From Xplor Technologies’s careers page
- Location
- United States
- Work mode
- Remote
- Type
- Full-time
- Experience
- 5+ years
- Department
- Other
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About the role
Job Description
As a Strategic Accounts Customer Success Manager, you will manage a portfolio of our largest global clients, acting as a strategic advisor to drive product adoption and deliver measurable business outcomes. A strong understanding of the boutique fitness industry is essential.
Key Responsibilities:
- Develop and execute strategic customer success plans, establishing executive-level relationships and presenting performance insights through Executive Business Reviews (EBRs).
- Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks while identifying opportunities for revenue expansion.
- Collaborate cross-functionally with internal teams to represent the voice of the customer, influence product roadmap, and drive continuous improvement.
- Support clients through change management and best practices implementation, maximizing platform value and ensuring successful onboarding to renewal processes.
- Stay current on boutique fitness industry trends and contribute to the scalability of the Customer Success function through documentation and process optimization.
Location:
This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.
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About Xplor Technologies
Software and payments for everyday experiencesXplor builds software, embedded payments and intelligent capabilities for businesses that deliver everyday experiences.
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