Key Account Manager

About the Role

We are looking for a high-performing Enterprise Sales professional with experience in SaaS, HR Tech, Martech, Loyalty, Rewards, Employee Engagement, or CX solutions. The role involves driving new business while maximizing revenue from existing enterprise customers through cross-sell and upsell opportunities across Xoxoday's product suite.

The ideal candidate should be comfortable engaging with CHROs, HR Leaders, Marketing Heads, CX Leaders, Sales Leaders, Procurement, and Business Heads to build strategic relationships and deliver business value.

Key Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts, ensuring high customer satisfaction and retention.
• Drive cross-sell and upsell opportunities across Xoxoday's Rewards, Recognition, Loyalty, Incentives, and Engagement solutions.
• Build strong relationships with key stakeholders, including CHROs, HR Heads, Marketing, Sales, CX, Procurement, and business leaders.
• Develop account growth strategies to maximize revenue and achieve expansion targets.
• Conduct regular business reviews (QBRs), identify customer needs, and propose value-driven solutions.
• Own renewal conversations and negotiate commercial agreements to improve customer lifetime value.
• Collaborate with Customer Success, Product, Presales, and Marketing teams to ensure successful implementation and adoption.
• Monitor account health, usage, and customer feedback to proactively address risks and identify new opportunities.
• Maintain accurate account plans, pipeline, and revenue forecasts in CRM.
• Achieve quarterly and annual targets for renewals, cross-sell, upsell, and overall account revenue.

Required Skills

• 5–6 years of Enterprise B2B SaaS sales experience.
• Proven experience selling to enterprise customers (500+ employees).
• Experience in one or more of the following: Loyalty Platforms, Employee Rewards & Recognition, Employee Engagement, Incentive Automation, or HR Tech.
• Strong consultative selling and solution-selling capabilities.
• Experience working with CXOs and senior business leaders.
• Strong negotiation and commercial skills.
• Excellent presentation and communication abilities.